Banner/PAWS Support

JSU Websites > Information Technology > Banner/PAWS Support

The Banner Support Services team provides on-site support to the JSU Banner user community.  From report creation, system troubleshooting, account maintenance, and Banner security, the members act as liaisons for JSU constituents with other parts of Ellucian.  Requests sent to are tracked through the Service-Now ticketing system to expedite resolution of customer issues.

Banner Support Services is dedicated to assisting our customers achieve their strategic goals in pursuit of the institutional mission. We are committed to continuous improvement of our skills and performance, and we hold ourselves and one another to the highest standard in all we do.


Access Request Forms
Banner Document Management Access Request
Cognos Reporting Account
Travel and Expense Access Request
Login to Applications
Ellucian Home
Policies and Processes
JSU Data Compliance Statement
Supported Browsers
Web Account Creation and ODSL
Banner Navigation Guide
Ellucian Applications
Banner by Ellucian
Banner Document Management
Ellucian Degree Works
Ellucian Mobile
Banner Operational Data Store/IBM Cognos Reporting
Travel and Expense Management


Contact Information
Phone: 601.979.0898

Deborah F. Dent, Ph.D.
Chief Information Officer
Information Technology
Phone: 601.979.4299

Michael A. Robinson, Ed.D.
Chief Technology Officer (CTO)
Information Technology
Phone: 601.979.5934

Jackson State University
1400 John R. Lynch St.
P.O.Box 17750
Jackson, Mississippi  39217