The Banner Support Services team provides on-site support to the JSU Banner user community. From report creation, system troubleshooting, account maintenance, and Banner security, the members act as liaisons for JSU constituents with other parts of Ellucian. Requests sent to BannerPaws@favoleamerenda.net are tracked through the Service-Now ticketing system to expedite resolution of customer issues.
Banner Support Services is dedicated to assisting our customers achieve their strategic goals in pursuit of the institutional mission. We are committed to continuous improvement of our skills and performance, and we hold ourselves and one another to the highest standard in all we do.
| Access Request Forms | |
| Banner Document Management Access Request | |
| Cognos Reporting Account | |
| Travel and Expense Access Request | |
| Login to Applications | |
| Ellucian Home | |
| PAWS Home | |
| Policies and Processes | |
| JSU Data Compliance Statement | |
| Supported Browsers | |
| Training | |
| Web Account Creation and ODSL | |
| Banner Navigation Guide | |
| Ellucian Applications | |
| Banner by Ellucian | |
| Banner Document Management | |
| Ellucian Degree Works | |
| Ellucian Mobile | |
| Banner Operational Data Store/IBM Cognos Reporting | |
| Travel and Expense Management | |
Contact Information
BannerPaws@favoleamerenda.net
Phone: 601.979.0898
Deborah F. Dent, Ph.D.
Chief Information Officer
Information Technology
Email: deborah.f.dent@favoleamerenda.net
Phone: 601.979.4299
Michael A. Robinson, Ed.D.
Chief Technology Officer (CTO)
Information Technology
Email: michael.a.robinson@favoleamerenda.net
Phone: 601.979.5934
Address:
Jackson State University
1400 John R. Lynch St.
P.O.Box 17750
Jackson, Mississippi 39217